How to Fix Instagram Video Selfie Verification Problem
Instagram’s Video Selfie Verification is an important security tool that helps protect your account from hackers and fake logins. But many users face issues like selfie not loading, camera not opening, verification stuck, app crashing, or selfie not uploading. The good news is — these problems can be fixed easily using simple steps.
What Is Instagram Video Selfie Verification?
Instagram uses Video Selfie Verification to confirm your identity. When you try to log in or create a new account, Instagram may ask you to record a short selfie video. This helps Instagram ensure you are a real person, not a bot.
If the verification fails, you may get locked out of your account. That’s why fixing the problem quickly is important.
Why Does the Video Selfie Verification Fail?
Here are common reasons why this error appears:
- Your Instagram app is outdated
- Cache files are corrupted
- Phone storage is full
- Camera permission is denied
- Poor internet connection
- Temporary Instagram glitch
- Old device not supporting the feature
Understanding the cause helps you fix the issue faster.
Step 1: Update Your Instagram App
Most issues happen because users are running an old version of the app.
To fix this:
- Open Google Play Store (Android) or App Store (iPhone)
- Search for Instagram
- If you see the Update button, tap it
- Wait for the latest version to install
Updating removes bugs and improves security features.
Step 2: Clear Instagram Cache (Android Only)
When cache files get corrupted, Instagram may not load the selfie verification screen properly.
Follow these steps:
- Open Settings on your phone
- Tap Apps
- Search Instagram
- Tap Storage
- Click Clear Cache
This removes temporary files and helps Instagram run smoothly.
Step 3: Restart Your Phone
A simple reboot can fix many hidden bugs.
✔ Restart your device
✔ Try video selfie verification again
Sometimes your phone just needs a fresh start.
Step 4: Check Camera Permission
Instagram needs camera access to record your selfie video. If permission is blocked, verification won’t work.
To enable:
- Open Settings
- Go to Apps > Instagram
- Tap Permissions
- Allow Camera, Microphone, and Storage
Now open Instagram and try again.
Step 5: Make Sure Your Lighting Is Good
Poor lighting can cause verification failure. Sit in a bright area and keep your face clearly visible.
✔ No shadows
✔ No backlight
✔ Front camera clean
This helps Instagram scan your face properly.
Step 6: Stable Internet Connection
Slow or unstable internet can stop the video from uploading.
Try:
- Switching from mobile data to Wi-Fi
- Restarting your router
- Turning Airplane Mode ON, then OFF
This often solves uploading problems.
Step 7: Free Up Storage Space
If your phone storage is full, Instagram cannot save or upload your selfie video.
Delete:
- Old videos
- Large files
- Unused apps
Try verification again.
Step 8: Uninstall and Reinstall Instagram
If nothing works, reinstalling the app is the best solution.
Here’s how:
- Long press the Instagram app
- Tap Uninstall
- Then go to Play Store or App Store
- Search Instagram and Install fresh
This removes all old corrupted files and gives you a clean version.
Step 9: Try Using a Different Device
If Instagram video selfie verification still fails, log in on:
- A friend’s phone
- A second phone
- A tablet
Instagram may allow verification on another device.
Step 10: Wait for Instagram to Fix the Issue
Sometimes the issue is not on your side. Instagram servers may be overloaded or glitching.
If nothing works:
✔ Wait 12–24 hours
✔ Try again later
Many users succeed after waiting.
Final
Fixing the Instagram Video Selfie Verification problem is easy if you follow the right steps. Updating your app, clearing cache, checking permissions, and reinstalling Instagram are the most effective solutions.
